Privacy policy: what happens to the details you send us

When you tell Bathroom Renovation Oakleigh about your bathroom, you share your name, how to reach you and details about your home. This policy explains what we collect through this website, why we collect it, where it is kept and how you can ask to see or correct it.

In short — A

We collect only what you type in

Personal information reaches us when you submit an enquiry. We do not buy contact lists or build profiles from other sources.

In short — B

We use it to answer your enquiry

Your details are used to understand your bathroom project and reply to you. They are not sent to automatic marketing lists.

In short — C

It stays on this website

Enquiries are stored privately within this website’s own system. No payments are taken through the site.

Schedule of clauses

01What we collect

02Photos, only if we ask

03How we use it

04Where it is stored

05Sharing

06Security & retention

07Access & correction

What we collect

When you use the enquiry form on our Contact page or the Request a Quote page, we receive the information you choose to enter. This is typically your name, email address, phone number, suburb or location, and a description of your bathroom project, along with any budget or timeframe you mention. Please avoid including sensitive information that is not needed to discuss your renovation.

Photos, only if we ask for them

The enquiry forms on this website do not accept photo uploads. If, after reading your enquiry, we think photographs of your existing bathroom, laundry or shower would help, we will ask for them during our follow-up conversation and agree with you how to send them. Any photos you then choose to share are treated as part of your enquiry and used only to understand the layout, fixtures and condition of the room. Before sending, check that the images do not show people, documents or personal items you would rather keep private. We do not publish photos you send us.

How we use your information

We use enquiry details to read and understand your request, contact you about it, and discuss the scope of work you have described, whether that is a complete bathroom renovation or a leaking shower repair. We do not add you to automated marketing campaigns, and we do not sell your information.

Where it is stored

Submitted enquiries are saved privately within the administration area of this website. They are not visible to other visitors. The site does not process payments, so no card or bank details are collected through it.

Sharing

Your enquiry is not passed automatically to outside marketing or advertising services. Information may be disclosed where the law requires it. Like any website, this site runs on hosting infrastructure, and the stored data sits on that infrastructure.

Security and retention

We take reasonable steps to protect stored enquiries from unauthorised access, loss or misuse, including limiting who can log in to the website administration. We keep enquiry information only as long as it is useful for your project conversation or needed for our records, and we delete it when it is no longer needed. No website can be completely secure, so please keep this in mind when deciding what to send.

Asking to see, correct or remove your details

You can ask what information we hold from your enquiry, ask us to correct anything that is wrong or out of date, or ask us to delete it. Send the request through our contact form using the same name and email address you used originally, so we can match it to the right record and avoid releasing your details to someone else.

If this policy changes, the updated version will be published on this page. For how information on this website may be used more generally, see our Terms & Conditions.